30-09-2019 05:02 PM
@MayaIsStrange You just need to text STOP PRIME to 150.
30-09-2019 05:29 PM - edited 30-09-2019 05:46 PM
@MayaIsStrange In what way not working ? What message do you get back when you text this ? You can also remove it via your online account or my EE app.
30-09-2019 05:40 PM
Try texting STOP PRIME VIDEO to 150.
30-09-2019 05:46 PM
it just answers
“150 is a free service in the UK and EU and will be charged at local rates from other countries.”
and then a list of what services it offers
01-10-2019 06:24 AM - edited 01-10-2019 08:05 AM
Hi there @MayaIsStrange
Thanks for coming here 🙂
If you log into your My EE app > Plans and Add-Ons > Add-Ons
Does the Amazon Prime Video add-on show as active?
If so, does this have an end date?
Speak soon 🙂
01-10-2019 07:25 PM
Are you outside the EU?
18-10-2019 01:50 PM
Welcome to the EE Community. 🙂
Are you trying to cancel your Prime Video subscription?