by MayaIsStrange Investigator
Investigator

any one know how to cancel the 6 month free trial with amazon video?

i need to cancel it before it ends so i don’t get charged 

11 REPLIES 11
by Grand Master
Grand Master

Re: any one know how to cancel the 6 month free trial with amazon video?

@MayaIsStrange  You just need to text STOP PRIME to 150.  

by MayaIsStrange Investigator
Investigator

Re: any one know how to cancel the 6 month free trial with amazon video?

it doesn’t seem to be working

by Grand Master
Grand Master

Re: any one know how to cancel the 6 month free trial with amazon video?

@MayaIsStrange  In what way not working ?  What message do you get back when you text this ?  You can also remove it via your online account or my EE app. 

by Grand Master
Grand Master

Re: any one know how to cancel the 6 month free trial with amazon video?

Try texting STOP PRIME VIDEO to 150.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MayaIsStrange Investigator
Investigator

Re: any one know how to cancel the 6 month free trial with amazon video?

it just answers 

“150 is a free service in the UK and EU and will be charged at local rates from other countries.”

and then a list of what services it offers 

Highlighted
by
EE Community Support Team

Re: any one know how to cancel the 6 month free trial with amazon video?

Hi there @MayaIsStrange 

 

Thanks for coming here 🙂

 

If you log into your My EE app > Plans and Add-Ons > Add-Ons

 

Does the Amazon Prime Video add-on show as active?

 

If so, does this have an end date?

 

Speak soon 🙂

 

Leanne.

by Grand Master
Grand Master

Re: any one know how to cancel the 6 month free trial with amazon video?

Are you outside the EU?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Dannygirl5068
Explorer

Re: any one know how to cancel the 6 month free trial with amazon video?

Miner's not working either & the option has gone from the add on. 

by
EE Community Support Team

Re: any one know how to cancel the 6 month free trial with amazon video?

Hi @Dannygirl5068,

 

Welcome to the EE Community. 🙂

 

Are you trying to cancel your Prime Video subscription?

 

Thanks

 

James

by Dannygirl5068
Explorer

Re: any one know how to cancel the 6 month free trial with amazon video?

Yes I am. There is no option on the add ons
by
EE Community Support Team

Re: any one know how to cancel the 6 month free trial with amazon video?

Hi @Dannygirl5068,

 

I'm sorry to hear you have been unable to cancel your subscription via My EE.

 

Please get in touch with Customer Care so we can help.

 

Thanks

 

James

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