Highlighted
by
Visitor

accident data purchase

My autistic daughter was playing games on my phone when she accidently clicked on my ee app and has brought 12.99 worth data on my contract what can i do

1 SOLUTION

Accepted Solutions
Highlighted
by Grand Master
Grand Master
Solution

Re: accident data purchase

Hi @tash-91 

 

There is nothing you can do if the cost was authorised by your account.

 

You should ensure your MyEE app has a passcode or fingerprint security active in the future.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

1 REPLY 1
Highlighted
by Grand Master
Grand Master
Solution

Re: accident data purchase

Hi @tash-91 

 

There is nothing you can do if the cost was authorised by your account.

 

You should ensure your MyEE app has a passcode or fingerprint security active in the future.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.