@Louise_1988 Because you haven’t set it up, you need to text PRIME to 150 and use the link on the return message
Good Morning @Louise_1988.
Thanks for coming to the community.
Have you logged into your My EE and select Amazon Prime to add as a swappable?
Alternatively, you can manage your Swappable Benefits by texting SMART to 150.
One of these options may help you find the answers you need.
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