by Logan20 Investigator
Investigator

Why has my Apple Music stopped.

I was wondering why my Apple Music isn't working 

5 REPLIES 5
by Grand Master
Grand Master

Re: Why has my Apple Music stopped.

@Logan20    On your My EE account does it say it’s still active looking add-ons, if it does say it’s still active you might need to call customer services to enquire why it’s not working.  Just to check is this over Wi-Fi or cellular data if it’s over cellular data have you enabled the music app do use cellular data ? 

by
EE Community Support Team

Re: Why has my Apple Music stopped.

Hello there @Logan20

 

Thanks for coming to the community.

 

As @Chris_B has asked are you using data or WiFi?

 

If you are using the Apple Music with data are all other apps working for you?

 

Speak soon 🙂

 

by Logan20 Investigator
Investigator

Re: Why has my Apple Music stopped.

I’m using wifi but do you think it’s because I haven’t paid my bill yet? 

 

by Logan20 Investigator
Investigator

Re: Why has my Apple Music stopped.

Yeah it’s still active man 

by
EE Community Support Team

Re: Why has my Apple Music stopped.

Thanks for coming back @Logan20

 

What happens when you try and use the Apple Music?

 

Do you get an error message at all?

 

Thanks, Leanne.

Let's get started

Join the EE Community to ask, answer, learn and share.