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by Aa70n Investigator
Investigator

Why can't I cancel my recurring 1gb data add on?

I recently bought an add on for 1GB of extra data costing £4.99. When I checked my add ons in the ee app ist saying it is recurring and that I cannot cancel it. Any suggestion on how to remove it? 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why can't I cancel my recurring 1gb data add on?

Hello there @Aa70n

 

Welcome to the community.

 

That is great advice from @tahirmian.

 

You can also cancel your add-on by texting STOP 1GB ADD-ON to 150.

 

Let us know if you have further questions 🙂

 

Leanne.

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: Why can't I cancel my recurring 1gb data add on?

Hi @Aa70n

Please live chat with customer services opening Get in Touch page https://ee.co.uk/help/get-in-touch

And ask them to remove this add on for you.

You can also do this calling on 150.

Many Thanks 

by
EE Community Support Team
Solution

Re: Why can't I cancel my recurring 1gb data add on?

Hello there @Aa70n

 

Welcome to the community.

 

That is great advice from @tahirmian.

 

You can also cancel your add-on by texting STOP 1GB ADD-ON to 150.

 

Let us know if you have further questions 🙂

 

Leanne.

by Aa70n Investigator
Investigator

Re: Why can't I cancel my recurring 1gb data add on?

Thanks all sorted now 👍🏼

 

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