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Why can’t I add more data

ness0_7
Explorer

Why can’t I add more data? It won’t let me? 

6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

Are you on contract or PAYG? How are you trying? What does http://add-on.ee.co.uk/purchase when not connected to WiFi offer you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
Grand Master
Grand Master

@ness0_7  Are you a contract or PAYG customer?  

Contact 

@ness0_7  Turn WiFi off on your device and click THIS from here you should be able to purchase more data. 

Leanne_T
EE Community Support Team

Hi there @ness0_7

 

Welcome to the community.

 

Have you been able to purchase a data add-on following @Chris_B advice?

 

If not, do you get an error message?

 

Speak soon.

 

Leanne 🙂

on contract