Re: Why am I paying an additional 5g and 1g of data every month?

Rob291996 · ‎14-10-2019

BrendonH · ‎14-10-2019

Are you running out of data and buying more?

BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
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Rob291996 · ‎14-10-2019

I was on my last contract! I didn’t think that it would carry on billing me on my new contract!

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BrendonH · ‎14-10-2019

Did you cancel or upgrade?

If you just took out a new line without upgrading and then not cancelling old contract then this will continue to bill you.

BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below

Rob291996 · ‎14-10-2019

I upgraded. I presumed that my old contract would be wiped and I’d start on my new one. In that case, do I need to contact EE to cancel my old add-ons?

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BrendonH · ‎14-10-2019

Did you keep same number/sim?

Were they add ons you had on there? I'm unsure if add ons get removed or would stay on but I would contact EE to discuss.

BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below

Rob291996 · ‎14-10-2019

Yes kept the same number and sim. I will contact EE. Thanks

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XRaySpeX · ‎14-10-2019

If they are recurring UK/EU data add-ons, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

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Why am I paying an additional 5g and 1g of data every month?