by Stefanob Investigator
Investigator

When trying to connect to EE WIFIauto I’m asked for username and password

When trying to connect to EE WIFIauto in the London Underground I’m asked for username and password. 

It used to connect automatically. 

Anyone that can help? 

 

Ive also tried to text 9527 but I get this reply: “There's been a technical glitch setting up your EE WiFi service. Sorry about this, but could you try again a bit later? Thanks.”

18 REPLIES 18
by
EE Community Support Team

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Hi @Stefanob

 

Welcome to the community. 🙂

 

What is the make and model of phone that you're using?

 

We'll do our best to help.

 

Chris

by Stefanob Investigator
Investigator

Re: When trying to connect to EE WIFIauto I’m asked for username and password

It’s an iPhone X

by
EE Community Support Team

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Thanks @Stefanob

 

Could you please try resetting your network settings and re-connecting from scratch?:

 

Step Action
1. Tap Settings
2. Tap General
3. Tap Reset
4. Tap Reset Network Settings
5. Enter Passcode, if prompted.
6. Tap Reset Network Settings again.

 

 

You may need to re-set up your all other WiFi connections after this too.

 

Please let me know if that works.

 

Thanks

 

Chris

by Stefanob Investigator
Investigator

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Hi, 

 

I tried it without luck. 

Ive also tried to connect the usual virginmedia wifi with my EE credentias but i get an error. “To register for the WiFi service please call the customer support”. But I’ve already the WiFi add-on. 

 

Any suggestion?

by
EE Employee

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Hi @Stefanob

 

Thanks for trying this for us.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

by Stefanob Investigator
Investigator

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Try to clear your cookies and data from Settings > Safari.
That worked for me after talking with EE customer support.
by bsterngillet Investigator
Investigator

Re: When trying to connect to EE WIFIauto I’m asked for username and password

I’m getting the same issuehere

 

Can’t connect to either EE WiFi auto or Virgin wifi

 

can you help please?

by
EE Community Support Team

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Hi @bsterngillet,

 

Welcome to the EE Community.

 

I'm sorry to hear you are having problems connecting to WiFi on the underground.

 

Please can you take a look at the 'how to connect' guide in WiFi on the London Underground and let me know if that helps?

 

Speak soon. Smiley Happy

 

James

by bsterngillet Investigator
Investigator

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Tried all of that - doesn’t work

 

had my profile reset yesterday, and several times before over last few months - doesn’t work either

 

had new phones and new sims - doesn’t work either

by
EE Community Support Team

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Hi @bsterngillet,

 

Are you still in touch with technical support?

 

Thanks

 

James

by bsterngillet Investigator
Investigator

Re: When trying to connect to EE WIFIauto I’m asked for username and password

No - they were unable to help me after weeks of trying

by
EE Community Support Team

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Morning @bsterngillet

 

Thanks for coming back to us.

 

What phone are you using?

 

Are you with us on pay as you go or pay monthly?

 

Hope to hear back from you soon 🙂

by bsterngillet Investigator
Investigator

Re: When trying to connect to EE WIFIauto I’m asked for username and password

iPhone X

 

corporate pay monthly customer

by
EE Community Support Team

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Thanks @bsterngillet

 

In this case, I would suggest speaking to our corporate business team again, so they can investigate this further for you.

 

Let us know how you get on.

 

Leanne.

 

 

by bsterngillet Investigator
Investigator

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Sorry, but I’ve got no faith in doing this as they’ve failed to resolve it on 3-4 precious occasions.

by
EE Community Support Team

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Hi @bsterngillet

 

I am sorry you would need to speak to the business team to get this resolved.

 

The community has no account access and you will need this investigated further.

 

Thanks, Leanne.

by nishi18_06
New Member

Re: When trying to connect to EE WIFIauto I’m asked for username and password

I have thsi same issue every time in the underground on my Samsung note8

by
EE Community Support Team

Re: When trying to connect to EE WIFIauto I’m asked for username and password

Hi there @nishi18_06

 

Thanks for posting on the community.

 

Have you tried following the below steps?

 

  1. Once underground, turn on your WiFi

  2. Select EE WiFi-Auto from the list of networks

  3. Set the ‘access method’ to EAP

  4. Set your ‘EAP method’ to SIM

 

Speak soon 🙂

 

Leanne.

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