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11-05-2018 10:15 PM - edited 11-05-2018 10:19 PM
When trying to connect to EE WIFIauto in the London Underground I’m asked for username and password.
It used to connect automatically.
Anyone that can help?
Ive also tried to text 9527 but I get this reply: “There's been a technical glitch setting up your EE WiFi service. Sorry about this, but could you try again a bit later? Thanks.”
12-05-2018 09:02 AM
Hi @Stefanob
Welcome to the community. 🙂
What is the make and model of phone that you're using?
We'll do our best to help.
Chris
12-05-2018 10:13 AM
It’s an iPhone X
12-05-2018 10:36 AM - edited 12-05-2018 10:41 AM
Thanks @Stefanob
Could you please try resetting your network settings and re-connecting from scratch?:
Step | Action |
1. | Tap Settings |
2. | Tap General |
3. | Tap Reset |
4. | Tap Reset Network Settings |
5. | Enter Passcode, if prompted. |
6. | Tap Reset Network Settings again. |
You may need to re-set up your all other WiFi connections after this too.
Please let me know if that works.
Thanks
Chris
17-05-2018 07:23 PM
Hi,
I tried it without luck.
Ive also tried to connect the usual virginmedia wifi with my EE credentias but i get an error. “To register for the WiFi service please call the customer support”. But I’ve already the WiFi add-on.
Any suggestion?
17-05-2018 07:29 PM
Hi @Stefanob
Thanks for trying this for us.
I have sent you a private message on here, so I can get some details from you.
Thanks,
Lee
16-07-2018 02:21 AM
19-07-2018 08:07 AM
I’m getting the same issuehere
Can’t connect to either EE WiFi auto or Virgin wifi
can you help please?
19-07-2018 09:36 AM
Hi @bsterngillet,
Welcome to the EE Community.
I'm sorry to hear you are having problems connecting to WiFi on the underground.
Please can you take a look at the 'how to connect' guide in WiFi on the London Underground and let me know if that helps?
Speak soon.
James
19-07-2018 09:49 AM
Tried all of that - doesn’t work
had my profile reset yesterday, and several times before over last few months - doesn’t work either
had new phones and new sims - doesn’t work either