by Memyselfmine
Visitor

Unlimited data allowance "exhausted"?

Bought an add-on earlier for unlimited everything (data, mins & sms) for 3 days for £6, but when I check my allowance & usage, it shows as "exhausted". I've been on WiFi at home all day, there shouldn't be ANY data usage. Can anyone help, before I open a ticket? 

2 REPLIES 2
by Grand Master
Grand Master

Re: Unlimited data allowance "exhausted"?

@Memyselfmine   You’ll need to call customer services about this as there is no account access from here 

by
EE Community Support Team

Re: Unlimited data allowance "exhausted"?

Hi @Memyselfmine


Welcome to the community. 🙂

 

I recommend speaking to our Mobile Care team on 150 too.

 

They'll be able to look into this for you. Let us know what happens.

 

Chris

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