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by Investigator
Investigator

Unlimited data add on cancelled

Hello! So yesterday at 9pm (22nd)  I cancelled my unlimited data add on, but when my allowances restarted at 12am today (23rd) , my unlimited data add on renewed, and on the data usage screen it shows that I have 31 days left of allowances including the unlimited.  But if I go on my add ons screen, the unlimited data add on is nowhere to be seen 
also, when I go on my EE profile it says “Great news! Your smart plan 4G 60GB £74 includes unlimited data”, what does that mean? 

1 SOLUTION

Accepted Solutions
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by Investigator
Investigator
Solution

Re: Unlimited data add on cancelled

i’ve talked with someone on the live chat and they’ve said that unlimited data is free of charged, regardless if you are a NHS worker or not, until october.

thanks for your help guys  

View solution in original post

4 REPLIES 4
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by Grand Master
Grand Master

Re: Unlimited data add on cancelled

Did you text STOP UNLIMITED to 150?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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by Investigator
Investigator

Re: Unlimited data add on cancelled

I didn’t. The reason for my post is that I was scared they’d charge me after cancelling it but I still have the add on and they haven’t charged me for it so I’m assuming my plan is unlimited. 
thanks for your reply 

Highlighted
by Grand Master
Grand Master

Re: Unlimited data add on cancelled

You should be able to check that by looking at your plan in MyEE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator
Solution

Re: Unlimited data add on cancelled

i’ve talked with someone on the live chat and they’ve said that unlimited data is free of charged, regardless if you are a NHS worker or not, until october.

thanks for your help guys  

View solution in original post

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