by charlybeckett
Explorer

Unable to remove additonal 1GB of data for 4.99 on EE contract extremely annoyed

Unable to remove add on of 1GB of data for £4.99 thats been add on as a recurring charge. Very unhappy about this and the lack of help available on line to do this. Please some one help as i do not want this to be still on my plan.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Unable to remove additonal 1GB of data for 4.99 on EE contract extremely ann

Good morning @charlybeckett

 

Welcome to the community 🙂

 

Have you managed to remove the add-on?

 

Here is some information from our CHANGE OR MANAGE YOUR ADD-ONS FROM EE help and support pages.

 

Changing or managing your add-ons

  • go to My EE and follow the links to the Plan and add-ons page.
  • go to add-on.ee.co.uk on your mobile device to manage your data add-ons. Please note: this will only work over a mobile phone network and not on WiFi.
  • you can get and manage add-ons via My EE app. If you don’t already have the app you can download it here
  • call 150, choose option 1 and follow the instructions.

So, if you are having difficulty removing the add on online, then please contact customer services and they can help you.

 

Cheers

 

Richard

 

🙂

5 REPLIES 5
by Brilliant Contributor
Brilliant Contributor

Re: Unable to remove additonal 1GB of data for 4.99 on EE contract extremely ann

@charlybeckett You should be able to remove it online once logged into my EE 

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by charlybeckett
Explorer

Re: Unable to remove additonal 1GB of data for 4.99 on EE contract extremely ann

It won't let me remove it online, I have already tried doing that!

by
EE Community Support Team
Solution

Re: Unable to remove additonal 1GB of data for 4.99 on EE contract extremely ann

Good morning @charlybeckett

 

Welcome to the community 🙂

 

Have you managed to remove the add-on?

 

Here is some information from our CHANGE OR MANAGE YOUR ADD-ONS FROM EE help and support pages.

 

Changing or managing your add-ons

  • go to My EE and follow the links to the Plan and add-ons page.
  • go to add-on.ee.co.uk on your mobile device to manage your data add-ons. Please note: this will only work over a mobile phone network and not on WiFi.
  • you can get and manage add-ons via My EE app. If you don’t already have the app you can download it here
  • call 150, choose option 1 and follow the instructions.

So, if you are having difficulty removing the add on online, then please contact customer services and they can help you.

 

Cheers

 

Richard

 

🙂

by HeatherBooth
Visitor

Re: Unable to remove additonal 1GB of data for 4.99 on EE contract extremely ann

Good afternoon, 

 

I am experiencing the same issue, have attempted to remove the add on in my account and also through the app but they are saying that I am unable to remove add ons. Unable to remove the £4.99 and 2GB one for £6.66. Can someone please assist to remove these as they are now making my plan extremely extortionate, no mention upon joining that plans would be unable to be removed. 

 

Also, I am a business customer and recently went on holiday with a friend who is  a personal use customer and they got free calls and texts in Canada but this was not applicable to myself. This made getting round the country extremely difficult for me and I pay more than they do for my contract but we are not entitled to the same benefits. Fuming. 

 

Please help, thanks.

by
EE Community Support Team

Re: Unable to remove additonal 1GB of data for 4.99 on EE contract extremely ann

Hi @HeatherBooth.

 

Welcome to the community.

 

If you text STOP 2GB ADD-ON to 150, the add-on will be removed.

 

See How Do I Manage My Add-Ons for more information 🙂

 

Not all of our consumer plans are set up to use in Canada, you friend may of been on a plan that offers five extra roaming countries, like a Max Plan, or using a Roam Further Add-on.

 

Jon

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