by KerryC
Explorer

Trying to create EE/BT Sport id but constantly get Error Code: NCE-005

Hi, I recently tried to sign up for the free BT Sport for 3 months add on. You texted me a link to create my free BT Sport id but I every time I put my details in it returns with Error Code: NCE-005. Is there reason for this?

3 REPLIES 3
by
EE Community Support Team

Re: Trying to create EE/BT Sport id but constantly get Error Code: NCE-005

Hi @KerryC

 

Thanks for coming to community 🙂

 

Here is what the error code NCE-005 is from our BT Sport: Troubleshooting help and support pages.

 

This error appears if your BT ID hasn’t yet finished linking to your BT Sport service. It’s not yet ready for you to to use. There can sometimes be delay at busy times.

 

Please be patient and try again shortly.

 

Or if you haven’t added the BT Sport from EE service to your account just text SPORT to 150 to get started.

 

Cheers

 

Richard

 

🙂

by KerryC
Explorer

Re: Trying to create EE/BT Sport id but constantly get Error Code: NCE-005

Hi Richard,

 

Thanks for the response. Not sure how long the delay is normally but a week and half on from initially trying to register and the error message remains.

by
EE Community Support Team

Re: Trying to create EE/BT Sport id but constantly get Error Code: NCE-005

Hi @KerryC

 

Thanks for getting back to us.

 

Did you try texting SPORT to 150 again?

 

If that doesn't work, I recommend speaking to our customer services to make sure everything is set up correctly on your account.

 

Let us know how you got on, once you've spoken to them.

 

Chris 🙂

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