by Roxannepp Investigator
Investigator

Trying to add travel data plan SPAIN but text won't send

hi 

im in Spain right now, trying to add abroad data plan add in but the message won't send!

 

any help much appreciated.

14 REPLIES 14
by
EE Community Support Team

Re: Trying to add travel data plan SPAIN but text won't send

Hello @Roxannepp

 

Thank you for coming to community all the way from the Mediterranean 🙂

 

Hope you are enjoying Spain and the weather is gorgeous 🙂

 

Did you activate Roaming before you went away?

 

If not, then for a little sun shine reading you may want to have a look at our Roaming with EE - What to do if you're having problems abroad post.

 

Also, I wanted to give you some of our pricing information for Spain if you have time to look at it.

 

Let us all know if you get sorted

 

Cheers

 

Richard

 

🙂

 

by connor1
Explorer

Re: Trying to add travel data plan SPAIN but text won't send

I also have the same problem in Holland can't contact the 150 number for data and I really need it



 

by
EE Community Support Team

Re: Trying to add travel data plan SPAIN but text won't send

Hello @connor1

 

Thank you for coming to community all the way from Holland:)

 

Hope you are enjoying your time away?

 

Did you activate Roaming before you went abroad?

 

If not, then you may want to have a look at our Roaming with EE - What to do if you're having problems abroad post.

 

Also, I wanted to give you some of our pricing information for the Netherlands if you have time to look at it.

 

Let us all know if you get sorted

 

Cheers

 

Richard

 

🙂

by connor1
Explorer

Re: Trying to add travel data plan SPAIN but text won't send

I activated roaming as soon as soon as I got here I know the package I wish for it asked me to text travel to 150 but when I try the message fails

by
EE Community Support Team

Re: Trying to add travel data plan SPAIN but text won't send

Are you able to turn your 4G off and then try again?

 

If this doesn't work @connor1 then please call customer services and they will help you.

 

Thank you

 

Richard

 

🙂

by Roxannepp Investigator
Investigator

Re: Trying to add travel data plan SPAIN but text won't send

Hi Richard, 

 

Thanks for the update. 

I maanged to add the data package via your website but I am still havign the sam eissue with text messages. 

 

Have done all the fixes on the link you sent - send SMS and manual network search and still no joy.

 

Any more ideas? 

Thank you.

by Grand Master
Grand Master

Re: Trying to add travel data plan SPAIN but text won't send


@connor1 wrote:

I activated roaming as soon as soon as I got here


Activated roaming on what, your phone or on your MyEE a/c? You're supposed to enable it before you leave by texting ROAMING to 150.

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by
EE Employee

Re: Trying to add travel data plan SPAIN but text won't send

Hi @Roxannepp 

 

Are you able to make calls?

 

Many thanks,

 

Lee

by Roxannepp Investigator
Investigator

Re: Trying to add travel data plan SPAIN but text won't send

Yes - calls have gon through to UK numbers. 

 

Thank you

by
EE Employee

Re: Trying to add travel data plan SPAIN but text won't send

Hi @Roxannepp

 

What type of phone do you have and is it only texts you are now having issues with?

 

Many thanks,

 

Lee

by Roxannepp Investigator
Investigator

Re: Trying to add travel data plan SPAIN but text won't send

Hi Lee

 

I have an iphone - I think its a 4?

I am able to make calls and receive texts - the only issue is not being able to send them.

 

Roxanne

by
EE Employee

Re: Trying to add travel data plan SPAIN but text won't send

Hi @Roxannepp

 

Please can I get you to turn off imessage within the messaging menu to see if that helps.

 

Many thanks,

 

Lee

by Roxannepp Investigator
Investigator

Re: Trying to add travel data plan SPAIN but text won't send

Hi Lee,

 

Yes I've already tried this from the previous suggestions. 

Have done different carriers with imessage on and off.

 

Thanks

by
EE Employee

Re: Trying to add travel data plan SPAIN but text won't send

Hi @Roxannepp

 

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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