by Benny69 Investigator
Investigator

Trouble ordering add ons

 
9 REPLIES 9
by Benny69 Investigator
Investigator

Why can’t I add add on’s

 
by Grand Master
Grand Master

Re: Trouble ordering add ons

What add-ons do you want & how are you ordering them?

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by
EE Community Support Team

Re: Trouble ordering add ons

Morning @Benny69

 

Thanks for coming here.

 

What happens when you try and purchase an add-on?

 

Are you with us on pay as you go or pay monthly?

 

Leanne.

 

 

 

 

by Benny69 Investigator
Investigator

Re: Trouble ordering add ons

I’m on pay monthly, I had 3 add ons that finished last month, so I’m trying to add a couple more but no joy! As I press order then it takes me to the agree page I tap agree and nothing happens 

by
EE Community Support Team

Re: Trouble ordering add ons

Hi @Benny69

 

Are these data add-ons?

 

Are you trying to purchase the add-ons in your My EE account?

 

Leanne 🙂

by Benny69 Investigator
Investigator

Re: Trouble ordering add ons

They are accessories add on head phones ect, yes I’m trying on my app in my EE account 

by
EE Community Support Team

Re: Trouble ordering add ons

Hi @Benny69

 

Thanks for coming back to me.

 

Do you have more than 7 months remaining on your contract?

 

If so, give us a call we will be able to get this looked into for you.

 

Leanne 🙂

by Benny69 Investigator
Investigator

Re: Trouble ordering add ons

Hi, I’ve got 12 months left of a 24 month contract 

by
EE Community Support Team

Re: Trouble ordering add ons

Thanks @Benny69

 

In this case, give us a call on 150 we will be able to get this looked into for you.

 

Let me know how you get on 🙂

 

Leanne.

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