by Adewilson99 Investigator
Investigator

Trouble activating bt id for sports

For some reason by would not accept my memorable word when trying to activate my bt id. They were not much help at all 

9 REPLIES 9
by Adewilson99 Investigator
Investigator

Re: Trouble activating bt id for sports

Followed all instructions. It has said that the answer to my security
question was incorrect but it wasnt
by Adewilson99 Investigator
Investigator

Re: Trouble activating bt id for sports

Today it says that they can't even find my bt id. Are you able to send the
email again?
by Legend
Legend

Re: Trouble activating bt id for sports

Hi, 

 

Have you followed the instructions

 

Did you text SPORT to 150? 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Mh1972
Explorer

Re: Trouble activating bt id for sports

Hi

i have the same issue. Synopsis of several frustrating hours is that BT say to contact EE, EE say it’s a problem with the BT platform. I was told there was a ticket open about this bug but it’s internal so there’s no way to track it as a customer so to just keep trying and at some point in future it will work. Missed one day of champions league quarters already because of this...

by
EE Community Support Team

Re: Trouble activating bt id for sports

Hi @Mh1972  and @Adewilson99,

 

Welcome to the EE Community.

 

I'm sorry to hear you are having problems activating your BT Sport subscription.

 

Can you try again and let me know if it's working now?

 

Thanks

 

James

Highlighted
by Mh1972
Explorer

Re: Trouble activating bt id for sports

Yes works for me now so at least I’ll catch the city game!

thanks


 

by Adewilson99 Investigator
Investigator

Re: Trouble activating bt id for sports

Still won't work me now it says that it does not even recognise my bt id. Can this be set up again?

by
EE Community Support Team

Re: Trouble activating bt id for sports

Hi @Mh1972,

 

I'm glad your up and running! 

 

I hope it is a good result tonight for you 🙂

 

 

Alex

 

 

by
EE Community Support Team

Re: Trouble activating bt id for sports

Hi @Adewilson99 

 

I would suggest giving our customer care team a call.

 

They will be able to access your account and advise of next steps.

 

Comeback and let me know how you get on once you have spoken to them.

 

 

Alex 🙂

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