by Elinorlewis
New Member

The 1gb extra data is showing I cannot remove this as an add on.. why is that?

I used my data up last month so I added a 1gb extra. However when I click on my add one this month it’s showing that it’s recurring and I’m unable to remove it. What can I do as I no longer need this add on? 

2 REPLIES 2
by Grand Master
Grand Master

Re: The 1gb extra data is showing I cannot remove this as an add on.. why is tha

Hi @Elinorlewis 

 

This maybe as a result of the current system maintenance. If you give CS a call on 150 they should be able to help.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: The 1gb extra data is showing I cannot remove this as an add on.. why is tha

Afternoon @Elinorlewis

 

Thanks for coming to the community.

 

To remove the add-on text STOP 1GB ADD-ON to 150.

 

You can also give us a call on 150 and get this removed 🙂

 

Thanks.

 

Leanne.

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