by DocW Investigator
Investigator

Stopping Amazon Prime add on

I cannot find out how to stop this add on, in the App and on line I cannot access my current add ons but it seems very keen to sell me more that I don't need or want. Am I missing something or can I only cancel Amazon over the phone? Thanks

1 SOLUTION

Accepted Solutions
by DocW Investigator
Investigator
Solution

Re: Stopping Amazon Prime add on

Sorry to have posted as I now have found a solution. I texted STOP PRIME VIDEO and it worked. The App and on line are unhelpful as I guess it shouldn’t be too easy to get out, may be harsh but true. 

5 REPLIES 5
by DocW Investigator
Investigator
Solution

Re: Stopping Amazon Prime add on

Sorry to have posted as I now have found a solution. I texted STOP PRIME VIDEO and it worked. The App and on line are unhelpful as I guess it shouldn’t be too easy to get out, may be harsh but true. 

by
EE Community Support Team

Re: Stopping Amazon Prime add on

Hi and welcome to the community, @DocW

 

No need to apologise. 🙂

 

We try and make it as clear as possible that texting STOP PRIME VIDEO ends the subsciption. There's a section dedicated to this on the How do I get Amazon Prime Video on EE help page.


Chris

 

by MIDGET_GEM
New Member

Re: Stopping Amazon Prime add on

what number do u need to text to stop prime. subscription ends 18th sept, its the 17th am i to late? or will i be charged 

by DocW Investigator
Investigator

Re: Stopping Amazon Prime add on

150 is the one I used and it responded immediately. I sympathise with you not being clear about which number to text even though I’m sure it was made clear at the beginning. The forum has been v helpful. Good luck. 

by
EE Community Support Team

Re: Stopping Amazon Prime add on

Thanks @DocW

 

I should have said on my previous post that it's STOP PRIME VIDEO to 150.

 

Did you manage to get sorted, @MIDGET_GEM?

 

Chris

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