by EUNSEO
Explorer

Stop add on

Sorry, I have tried texting 'STOP 1GB ADD-ON' to 150 over and over again, but i received such a reply, 

"You can text the following codes to 150 for free while in the UK or EU:

BALANCE for more info on your remaining credit, allowances, packs, add-ons or free boosts,

BOOST to check the status of your FREE BOOST,
ALL PACKS for a list of packs available,
ADDONS for a list of data, text or minutes add-ons available,
NOW if you have bought another pack and want to start it early,
STOP PACK to stop any active packs from recurring,
ROLLOVER to check what data you've rolled over from your previous pack,

HELP PAYG for a link to online help,
HELP TOP UP to find out how to top up via text,
VO followed by voucher number,

RO country name for roaming rates,
NUMBER whats my telephone number,
UNLOCK to check the lock status of your Apple device,
VM ON or VM OFF to control diverts to your voicemail
APP to download the My EE app,
STOP to 1234: To opt out of marketing communications.

More info can be found at ee.co.uk/text services" 

Is there any way I can immediately stop recurring 1gb adds on service? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Stop add on

You're on PAYG. Those STOP texts are for stopping contract data add-ons. Your PAYG add-on will just expire at the end of its period. It is not recurring unless you mean a Pack & not an add-on. If it is a pack, text STOP PACK to 150 & you can then use it as normal PAYG at standard per-unit rates but not for data.

 

How did you buy it? What exactly does texting AL to 150 report?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
5 REPLIES 5
by EUNSEO
Explorer

Stop add on

Can I stop recurring 1GB Add-on service?

by Profile closed
Not applicable

Re: Stop add on

Hi @EUNSEO 

 

Yes!

Text STOP 1GB ADD-ON to 150 

 

Cheers 🤗

 

BustaCrabb 🦀

by Profile closed
Not applicable

Re: Stop add on

Hi @EUNSEO 

 

Well, that's a complete mystery ?

 

Are you on PAYG ?

 

Thanks

 

BustaCrabb

by Profile closed
Not applicable

Re: Stop add on

Hi @EUNSEO 

 

Try sending the text one more time, but do it like this: text STOP 1GB ADD ON to 150

 

And see if that works?

 

Thanks

 

BustaCrabb

by Grand Master
Grand Master
Solution

Re: Stop add on

You're on PAYG. Those STOP texts are for stopping contract data add-ons. Your PAYG add-on will just expire at the end of its period. It is not recurring unless you mean a Pack & not an add-on. If it is a pack, text STOP PACK to 150 & you can then use it as normal PAYG at standard per-unit rates but not for data.

 

How did you buy it? What exactly does texting AL to 150 report?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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