by Happyred Investigator
Investigator

Sim deal includes Bt sport app but unable to access sport

Have just moved to sim only deal,includes Bt sport app but unable to log in.Is this because I have had the app previously six months free on my last contract,have followed the links provided but get various error messages 

5 REPLIES 5
by Grand Master
Grand Master

Re: Sim deal includes Bt sport app but unable to access sport

Hi, 

 

Have you read EE BT sports page

 

This offer is not available to pay as you go, EE Home Broadband, Car WiFi, Connected Camera and large business customers. And this offer is only available to people who haven’t enjoyed any of our previous BT sport app offers.

You can also call CS on 150 to see if they can do anything? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Happyred Investigator
Investigator

Re: Sim deal includes Bt sport app but unable to access sport

When I spoke to customer support about this sim only deal on Wednesday I was told that Bt sport app was part of the deal

by
EE Community Support Team

Re: Sim deal includes Bt sport app but unable to access sport

Morning @Happyred.

 

Welcome to the community.

 

If you have previously benefited from our six months free offer, you won’t be eligible for the 3 months free BT sport offer.

 

I would certainly give customer service a call.

 

Thanks very much.

by Happyred Investigator
Investigator

Re: Sim deal includes Bt sport app but unable to access sport

A follow up to my previous thread spoke to EE tech support they updated the settings to my phone from there end,I reboot my phone (iPhone 6)now got Bt sport on my phone 😊

by
EE Community Support Team

Re: Sim deal includes Bt sport app but unable to access sport

Glad they resolved this for you as they offered you this @Happyred.

 

Have a great weekend!

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