01-02-2019 08:08 AM
Hi. I have just upgraded my phone and pay monthly plan to a more expensive plan. I was expecting to get a free trial of Apple Music as the EE website says it is available for both new customers and those upgrading their plan. However, when I send ‘Music’ to 150 it comes back to say that my free trial ended on the day that I upgraded my contract. Any help appreciated.
I did use a free trial when I previously updated a couple of years ago but the EE website doesn’t say anywhere that you can’t get the free 6 months if you have already had it.
01-02-2019 11:01 AM
i now see that a number of others have posted similar messages on this forum.
EE need to make this very clear when advertising upgrades. The ads clearly state a free 6 month trial and no disclaimer is made about it not being available if previously used. I think this is one for Trading Sandards.
01-02-2019 11:08 AM
But it I’ll put this here
I already signed up to a six months free Apple Music offer through EE (or direct from Apple) can I also benefit from this offer?
If you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you’re entitled to six months of streaming for Apple Music, on us. Log in to My EE and go to the 'add-ons' section. Or just text STREAM to 150.
01-02-2019 01:28 PM
@David Customer services will not do anything if you’ve already had the EE offer. As stated in the linked it’s a one time offer. Customer services can not just allow @Lard to have it again or others will want it again and it wouldn’t be fair if customer services said no to some but yes to others.