by j0hnh Contributor
Contributor

SMS to 441 service not working.

There seems to be a problem with the T-Mobile (UK) text to 441 service for PAYG Add-Ons?

I can’t buy 100 MINS WEEK add-on. Just get reply:

“Sorry we we're unable to find that service, reply HELP for a list of our most commonly used services.”

Texting “HELP” elicits the same message again.

1 SOLUTION

Accepted Solutions
by j0hnh Contributor
Contributor
Solution

Re: SMS to 441 service not working.

Texting 150 didn’t work, but after posting on social media, a couple of DMs and CS arranged a callback from Customer Services, they added Tallk Minutes add on. Explained some on going issue with legacy T-Mobile UK PAYG Talk add ons, anybody with same problem should call 150

View solution in original post

3 REPLIES 3
by Grand Master
Grand Master

Re: SMS to 441 service not working.

Try sending the text to 150.

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by
EE Community Support Team

Re: SMS to 441 service not working.

Hi @j0hnh

 

Welcome to the community.

 

Did texting 150 work?


Chris

by j0hnh Contributor
Contributor
Solution

Re: SMS to 441 service not working.

Texting 150 didn’t work, but after posting on social media, a couple of DMs and CS arranged a callback from Customer Services, they added Tallk Minutes add on. Explained some on going issue with legacy T-Mobile UK PAYG Talk add ons, anybody with same problem should call 150

View solution in original post

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