by Stuntchicken
Explorer

Return add to plan Galaxy Watch Active

Hi there, 

 

I purchased a Galaxy Watch Active through "add to plan" but having unpacked it, charged it up and started to use it I've quickly realised it is physically too small for me to read or properly operate. Am I able to return it? If so  how? Does opening the box affect this? I was unable to find a relevant return policy  

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Return add to plan Galaxy Watch Active

Where did you buy it? If online or by phone you have a 14 day cooling-off period from delivery to return it. If you bought it in an EE retail store, you don't.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: Return add to plan Galaxy Watch Active

Where did you buy it? If online or by phone you have a 14 day cooling-off period from delivery to return it. If you bought it in an EE retail store, you don't.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Stuntchicken
Explorer

Re: Return add to plan Galaxy Watch Active

Thank you for your reply, I've managed to find the return form online and have started the process. Help very much appreciated. 

by Grand Master
Grand Master

Re: Return add to plan Galaxy Watch Active

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Return add to plan Galaxy Watch Active

@Stuntchicken  I would contact EE channel returns on 0800 079 0103 just incase the online form doesn't  work they will be able to send you a silver returns bag for you to return your device.

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