by Eggby Investigator
Investigator

Resend Amazon Prime video Link

Hi, I signed up for the 6 month Amazon Prime video link. I used the link to find out that I had to wait for my current Prime video membership to end before I could use this offer. 

My membership has now ended and I have realised that I have deleted the link by mistake. 

How can I get another link sent for this add on I have? 

8 REPLIES 8
by
EE Community Support Team

Re: Resend Amazon Prime video Link

Good Morning @Eggby.

 

Thanks for coming to the community. 

 

If your membership has now ended then you wont be able to reactivate your 6 months free. 

 

Do you now have Amazon Prime as a Swappable Benefit or chargeable add-on?

 

Speak shortly, 

 

Katie 🙂

by Eggby Investigator
Investigator

Re: Resend Amazon Prime video Link

Hi

 

Yes I have the 6 month free Prime Video add on. It does not expire until 27th February. 

I was sent a code when I added this add on but could not use the code as I already had Amazon Prime and had to wait for it to expire. 

Now it has expired and I want to use the code I was sent, the issue is I deleted that message by mistake so I no longer have the code or link. 

 

Thanks for the quick reply. 

by
EE Community Support Team

Re: Resend Amazon Prime video Link

Hi @Eggby

 

Please try this link and let me know how you get on.

 

Speak soon, 

 

Katie 🙂

 

 

 

 

by Eggby Investigator
Investigator

Re: Resend Amazon Prime video Link

Hi, sorry for the slow response,I was traveling. I'm home now. 

 

It says Error Occurred, Link Expired. 

 

Jason

by
EE Community Support Team

Re: Resend Amazon Prime video Link

Hi @Eggby

 

Are you able to try this on another device?

 

Katie 🙂

by Eggby Investigator
Investigator

Re: Resend Amazon Prime video Link

I just tried the link in my Tablet and I get the same message. 

It actually says JTW expired not link expires as I previously said. 

 

Eggby

by Eggby Investigator
Investigator

Re: Resend Amazon Prime video Link

Also does not work on the laptop. 

by
EE Community Support Team

Re: Resend Amazon Prime video Link

Thanks for trying this @Eggby

 

I have sent you a private message for further information. 

 

Katie

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