by Stickytoffee Investigator
Investigator

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Hi, 

 

like everyone here, I’ve got the same problem. I’ve got BT sports on my phone, bought a chromecast to stream for the 3 months, and all I get is the same message as everyone else about not enabling casting and to text sport to 150. Done all that and if you go into my EE account it’s there! Not exactly making me want to pay once my

3 months is up - if it’s on by then as reading people have been having problems for weeks! Any help would be appreciated!! Thanks.

11 REPLIES 11
by Stickytoffee Investigator
Investigator

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Fingers crossed it’s sorted by simply just turning my phone off and back on!! It’s now working!

by Jo72130 Contributor
Contributor

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Didn’t work for me 😞

by Stickytoffee Investigator
Investigator

Re: BT sport app, cast to TV add-on not working. Using Chromecast

I darent turn it off and try again! 

by Jo72130 Contributor
Contributor

Re: BT sport app, cast to TV add-on not working. Using Chromecast

i can now cast but this is only after EE chat removed it from my account I then waited 12 hours and text again. No mention of it being free for 3 months and it doesn’t appear on my add on list but it works!

by
EE Community Support Team

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Glad to hear it's now working @Stickytoffee and @Jo72130 Smiley Happy

 

James

by Jo72130 Contributor
Contributor

Re: BT sport app, cast to TV add-on not working. Using Chromecast

I am glad it’s working but I won’t be glad if I don’t get my 3 months free and if I need to cancel I have to call up because it doesn’t show as a removable add on! But let’s see... 

by Marshpe
Visitor

Re: BT sport app, cast to TV add-on not working. Using Chromecast

same problem

by
EE Community Support Team

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Hi @Marshpe


Welcome to the community.

 

Have you spoken to our technical support team about this?

 

They'll do their best to get you up and running.

 

Chris

by Licknstick
Explorer

Re: BT sport app, cast to TV add-on not working. Using Chromecast

I have the same problem and I talked to a technician yesterday still waiting for it to be solved not a very good recommendation of EE service 

by Licknstick
Explorer

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Just been on to EE about the issue on Chat and they said they hadn’t received any known issues 

by
EE Community Support Team

Re: BT sport app, cast to TV add-on not working. Using Chromecast

Hi @Licknstick,

 

Welcome to the EE Community.

 

I'm sorry to hear you are having problems casting.

 

Are you still in touch with technical support?

 

Thanks

 

James

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