by glenn_44
Visitor

Problem with Apple Music after upgrade

I've just upgraded to a new phone and contract (previously I was on an EE SIM only plan).

 

In the EE app, my free Apple Music subscription says it's going to expire on the 23rd March (and it says the same when I text MUSIC to 150) which is the date my old free Apple Music (from the SIM only plan) was due to expire.

 

Anyone know how do I setup my further 6 months of free Apple Music that came with my new contract?

 

Thanks.

2 REPLIES 2
by Grand Master
Grand Master

Re: Problem with Apple Music after upgrade

@glenn_44   Allow your old Apple Music subscription to expire you can then set up a new subscription.   Apple Music is associated with your account and your account is still the same account that you had for your Sim only plan and you can only have one Apple Music subscription on that account associated with your number. 

by
EE Employee

Re: Problem with Apple Music after upgrade

Good Afternoon @glenn_44

 

Thanks for coming to the Community! Smiley Happy

 

Just to confirm you can only have the 6 months free Apple Music once as an EE customer.

 

Thanks - Karen. Smiley Happy

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