by j0hnh Contributor
Contributor

Problem after purchasing 500MB WEEK add-on for T-Mobile PAYG

I have an iPad on T-Mobile PAYG Text Plan, which I have previously used PAYG Boosters for internet data.

My previous “MONTHWEB” “£12 Internet Booster” expired on 05/10/2019.

Today I purchased a Data Add-On by texting “500MB WEEK” to 441 but although the £3 has been deducted from my credit, the info page at 

“add on.ee.co.uk/status” remains unchanged “0MB left of 500MB Lasts for 24 days 2 hours”.

An SMS from 150, shows my credit (reduced by £3). unlimited UK monthly texts (from a £10 top up last month) and 500 UK Internet MB. (from my 500MB WEEK just purchased)

The problem I have is that although the iPad connects to the internet, it is extremely slow at 0.5Mbps,  much slower than normal 3G speeds around 6-10Mbps previously.

Any help appreciated?

3 REPLIES 3
by Grand Master
Grand Master

Re: Problem after purchasing 500MB WEEK add-on for T-Mobile PAYG

@j0hnh   Try just clearing any apps from the background and then restart the device. 

by j0hnh Contributor
Contributor

Re: Problem after purchasing 500MB WEEK add-on for T-Mobile PAYG

Hi Chris

no luck I'm afraid.

the slow speed seems like FUP kicked in on previous MONTHWEB internet booster, and new 500MB WEEK add-on hasn't kicked in even though I received a confirmation SMS.

nb! Do TM add-ons show up on the EE status page "add-on.ee.co.uk/status"?

j0hn

by
EE Community Support Team

Re: Problem after purchasing 500MB WEEK add-on for T-Mobile PAYG

Good Morning @j0hnh

 

Thanks for getting back to us.

 

Have you tried speaking with our technical care team?

 

The team will have access to your account and will be able to complete a full diagnostic. 

 

Speak soon, 

 

Katie 🙂

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