by nO_name Investigator
Investigator

Prime video 6months free

Anyone know ?

 

Apart from having prime video which is not working for over a month (since I upgrade) now I've noticed my 6months expires 22nd Sept 2019, where are 6months then ?

 

Done upgrade over phone when also added prime, please any advice ?

 

Help!

9 REPLIES 9
by nO_name Investigator
Investigator

Prime video how to make it work

Hi,

 

I've recently upgraded my phone. I've done it all over a phone and guy who help me with upgrade add prime video add ones, but I cant make it work on my mobile nor add any devices to list of use.

 

Help!

by Brilliant Contributor
Brilliant Contributor

Re: Prime video 6months free

Did you have prime 6 months free on the previous plan before you upgraded?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Prime video 6months free

Hi there @nO_name

 

Thanks for coming here.

 

Have you text PRIME VIDEO to 150?

 

Speak soon 🙂

 

Leanne.

by nO_name Investigator
Investigator

Re: Prime video 6months free

No I didn't, also expire date change like 2days ago from Jan2020 to sept2019 for no reason tbh.

by nO_name Investigator
Investigator

Re: Prime video 6months free

No I didn't. When I took a new phone guy said he will set it up (primevideo) for me as well. It was working for a week or so, then I went on holiday and when come back neither tv or phone was conected to prime video anymore I cant make it work in anyway. 

I have my standard amazon acc and that's only one I have access to or credentials to put on log in page

by nO_name Investigator
Investigator

Re: Prime video 6months free

Just check and yes I did text got a pin but it wasnt working, then I've texted today again and date of usage change from 22jan2020 to 22sep2019 for no reason!

by
EE Community Support Team

Re: Prime video 6months free

Hi there @nO_name

 

Thanks for the reply.

 

Do you have an Amazon Prime Video account with Amazon already?

 

Are you getting an error message when you log in?

 

Leanne.

 

 

by nO_name Investigator
Investigator

Re: Prime video 6months free

I don't have amazon prime, just standard account amazon which is for free.

Also dont see any errors, once I press on any movie to watch it, ot transfer me to buy amazon prime etc.

by
EE Community Team

Re: Prime video 6months free

Hi @nO_name,

 

I would recommend giving our customer service team a call to check your account. I have not heard of a subscription changing dates on a My EE account before.

 

If you were able to access the subscription before you went on holiday, it has been set up correctly.

 

Come back and let us know how you get on once you have spoken to them

 

 

Alex 🙂

 

 

 

 

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