by cah2 Investigator
Investigator

Prime cancelled

Hello, I have prime as a swappable benefit but it keeps being cancelled and I then have to contact EE technical support to sort it out. 

 

Is it just me having these issues ? I've only recently started an upgrade plan that includes a swappable benefit and it's been more trouble than it's worth.

 

 

7 REPLIES 7
by louisemcwilliam
Explorer

prime.

I'm having the same issue. I've tried re installing the app on my phone, but that doesnt work, its cancelled itself twice in three days...

by cah2 Investigator
Investigator

Re: prime.

Yes, twice in 3 days too.

Reinstalled the app which then just asks for payment to start a new subscription.

Also texted Prime to 150 which also replies saying it'll be 5.99 per month.

It still shows as an active swappable but I can't use it. The only cure seems to be to contact technical support which takes about half an hour if you can get through..

by
EE Community Support Team

Re: prime.

Morning @cah2 @louisemcwilliam

 

Thanks for coming here.

 

We would like to get this looked into for you both, I have sent you a private message on here for some details.

 

Leanne.

by louisemcwilliam
Explorer

Re:Prime

I have managed to get mine working again by going back to the intial start up link andgetting a new code sent through. But if it happens again I'll be in touch.

by
EE Community Support Team

Re: Re:Prime

Thanks for coming back and letting us know @louisemcwilliam

 

Have a great day, 

 

Katie 🙂

by cah2 Investigator
Investigator

Re: Re:Prime

Same here, hopefully that's the end of it now!

by
EE Community Support Team

Re: Re:Prime

Let us know if you need anything further @cah2

 

Have a lovely evening.

 

Leanne 🙂

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