by Waynejg73 Investigator
Investigator

Ordered samsung tv, got confirmation email, but £11 not been taken?

Ordered samsung tv 31st jan, received confirmation email, but £11 fee not processed?

11 REPLIES 11
by Ace Contributor
Ace Contributor

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

Hi @Waynejg73

 

Welcome to the EE Community,

 

The £11 a month will only show once the order has been despatched.

by Waynejg73 Investigator
Investigator

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

The £11, is the upfront payment, its £30 a month thereafter. Just surprised that it wasnt taken immediately.

Sent from my Huawei Mobile
by
EE Community Support Team

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

Good Afternoon @Waynejg73

 

What is the status of your order when you track your order online? all you need to complete this is order number which is on your confirmation email. 

 

Speak soon, Katie 🙂

 

 

by Waynejg73 Investigator
Investigator

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

All I have is an email stating that my order is being processed, no tracking details.

Sent from my Huawei Mobile
by
EE Community Support Team

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

Thanks for confirming this @Waynejg73.

 

When was the order placed?

 

Katie 🙂

by Waynejg73 Investigator
Investigator

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

It was placed on 31st jan, am. As stated previously, I expected the upfront fee to be taken immediately, and then a delivery date etc to follow. 

by
EE Community Support Team

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

Hi @Waynejg73.

 

I'd recommend contacting our customer care team to check the order has gone through.

 

They will be able to access your account and give you all the information you need.

 

Let us know how you get on.

 

Jon

by Waynejg73 Investigator
Investigator

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

Thanks, had email just, stating about adding the £30 to my plan etc. Still no delivery dates, but hopefully all in the pipeline! 

by
EE Community Support Team

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

Thanks for letting us know @Waynejg73.

 

Keep us updated with the progress of this 🙂

 

Jon

by Waynejg73 Investigator
Investigator

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

Tv arrived today, from dpd. But no text, no email, not even a card through the door. 

I only knew when my neighbour brought it around!,

Poor communication somewhere!

by
EE Community Support Team

Re: Ordered samsung tv, got confirmation email, but £11 not been taken?

Good Evening @Waynejg73

 

It's great that your new TV has arrived, please be sure to let us know what you think once all set up. 

 

In regards to the service of your delivery, I am sorry to hear this happened, if you contact our customer care team they can send the correct feedback.

 

Thanks, Katie 🙂

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