by Camzyi
Explorer

Not working when trying to create a bt sport account

So I am a brand new EE customer and tried to activate the 3 month free BT Sport add-on, however when I text sport to 150 this happens:

 

67942851_377954983102197_3565958449328029696_n.jpg

 

Even trying to create a BT account I cannot do so as I receive an error code NCE-005, but that error only occurs once a BT account has been created but I cannot create an account.

3 REPLIES 3
by Grand Master
Grand Master

Re: Not working when trying to create a bt sport account

@Camzyi   You need to do as the message says and call customer services. 

by Camzyi
Explorer

Re: Not working when trying to create a bt sport account

I have done so and they told me I have to create a BT account but I cannot 
Sent from Yahoo Mail on Android
by Grand Master
Grand Master

Re: Not working when trying to create a bt sport account

Hi @Camzyi 

 

How new are you and did you port over your number? You tend to see this error if EE system doesn't recognise your mobile number. You normally need EE to refresh your line.

 

That message code (NCE-005) means:

 

NCE-005

This error code will only happen to EE customers who are signing up to the BT Sport App:

You get this error if your BT Sport order hasn't completed yet. This means it's not ready for you to start the set up journey.

  • Sometimes, during busy times, there can be a delay and we'd ask you to please try again a bit later
  • The set up page might time out but you can go directly to www.bt.com/eesport >
  • If you haven't yet ordered BT Sport from EE please text Sport to 150

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
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