by martinjackson24 Investigator
Investigator

My phone says “contacting EE & validating your account” for ever? Help please

My phone is “contacting EE to validate your account” . (Free Apple Music )

It doesn’t connect at all , I have a full WiFi signal , but it just keeps whirring round trying to connect?

1 SOLUTION

Accepted Solutions
by Profile closed
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Solution

Re: My phone says “contacting EE & validating your account” for ever? Help p

Restart your phone and try  Also is mobile data turned on for Apple Music?

View solution in original post

7 REPLIES 7
by Grand Master
Grand Master

Re: My phone says “contacting EE & validating your account” for ever? Help p

@martinjackson24   Turn if WiFi and do it over a cellular data connection. 

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by
EE Community Support Team

Re: My phone says “contacting EE & validating your account” for ever? Help p

Hi @martinjackson24

 

Welcome to the community. 🙂

 

Definitely best to connect over mobile internet. Did the account verify?


Chris

by martinjackson24 Investigator
Investigator

Re: My phone says “contacting EE & validating your account” for ever? Help p

Hi again ,

I switched off my internet and went to 4G , full signal , tried to connect but...,  no , just keeps whirring round “trying to connect to EEto verify your account “ 🥺

by Profile closed
Not applicable
Solution

Re: My phone says “contacting EE & validating your account” for ever? Help p

Restart your phone and try  Also is mobile data turned on for Apple Music?

View solution in original post

by martinjackson24 Investigator
Investigator

Re: My phone says “contacting EE & validating your account” for ever? Help p

Yes !! 

Thankyou so much , re-starting the iPhone was the solution 😊

Again, thanks , this EE community is great. New phone all up & running now . 

Martin

by
EE Community Support Team

Re: My phone says “contacting EE & validating your account” for ever? Help p

Great news @martinjackson24

 

Come back to the community anytime 🙂

 

Leanne.

 

 

 

by Profile closed
Not applicable

Re: My phone says “contacting EE & validating your account” for ever? Help p

Restarting my phone is what worked for me aswell when i had same problem . Glad it is sorted 🙂

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