by catestev Investigator
Investigator

Music data pass - doesn’t seem to be working

So I added on both a music and video pass to my monthly plan. The video pass has been working great but the data for using Apple Music is being taken from my data allowance and not the music pass. Any ideas how to resolve this? 

5 REPLIES 5
Highlighted
by Grand Master
Grand Master

Re: Music data pass - doesn’t seem to be working

@catestev   How do you know it’s using your data ?  and what music app are you using ? You can only use it with 

 

Apple Music 

Deezer

Tidal

Spotify 

by catestev Investigator
Investigator

Re: Music data pass - doesn’t seem to be working

I’m using Apple Music, as I said in my original post. 

 

In my account it shows that I’ve used 11GB from the video pass but haven’t  despite the fact that my phone shows that I’ve used several GB of data on Apple Music. 

by
EE Community Support Team

Re: Music data pass - doesn’t seem to be working

Hi @catestev,

 

Welcome to the EE Community. 🙂

 

Are you using a free trial of Apple Music through EE?

 

Thanks

 

James

by catestev Investigator
Investigator

Re: Music data pass - doesn’t seem to be working

Hi James,

 

No I'm paying for Apple Music although I have used the free trial in the past (at the start of my contract more than a year ago I think).

 

Thanks,
Cate

by
EE Community Support Team

Re: Music data pass - doesn’t seem to be working

Thanks for letting me know @catestev

 

Please get in touch with our Customer Care Team, who'll be able to take a look at your account and check the pass is working as it should.

 

James

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