06-02-2020 02:21 PM
Hello so I’m not new to using mobile payments.
now I know alternate methods of payment can be used, this still doesn’t help with the fact I’m being wrongly informed.
a monthly spend limit of £240- when I’ve spent £300+ - a MONTHLY limit - my first transaction was 1st January 2020- it’s now 6 feb 2020 so clearly been a. Whole month and the limit is still appearing when I try to make a deposit or use this service.
the third party providers give you a copy and pasted message about limits and they can’t discuss etc, So unhelpful especially when to most people a month is a month and the limit should of been reset.
ive spoken to EE And boku countless times now and still in the same boat.
i know I’m not the only one this happened too and would like to hear how others resolved the issue.
im in the process of doing a formal complaint.
especially after I ring the supposed tech team to then find out that the issue I’m talking about was old and solved 06-19. Which isn’t good news to hear as a customer of EE who pays their bill and should feel valued not brushed to the side.
to end I would like to hear how people got their situation sorted/ what steps to take to speed up the process?
06-02-2020 01:53 PM
Please help me I’m having the same issue right now and no one is willing to help the advisor I had spoke to didn’t even want to read the thread and tech team want me to wait...this is a disgrace I pay for this service and pay for the contract to only
have negatives and employees who don’t help. Can someone please help with how they got this issue resolved.
06-02-2020 03:45 PM
I don't understand what your issue is. Any spend cap you have will not restrict what you charge to mobile bill (payforit).
06-02-2020 04:01 PM
No one has advised me anything but I got this contract in December the first months bill was paid 6th jan- I first used Payforit/boku- 1st jan.
it being 6th of feb now- it has definitely been over a month and nothing has reset to do with limits.
No one tells you anything regarding the matter apart from try a different method/ wait a little time before trying again.
my issue is I can’t use boku/Payforit due to my spend limit being reached- this spend limit being a monthly thing and since the last time I managed to use it successfully was 16th jan- there should be no reason why it’s not working.
no one has advised when any limits etc reset.