10-02-2019 01:03 PM
My Loyalty add ons seem to have carried over when I upgraded my plan, making my monthly bill £5 rather than the £20 it was being advertised as.
Just worried that I’ll be asked to pay back all the previous difference at once if EE says it was unintended
10-02-2019 01:16 PM
Welcome to the community 🙂
Where did you complete the upgrade? Was it over the phone, in an EE store, or online?
Was your monthly price after loyalties confirmed when you completed your upgrade?
If you have any concerns about your upgrade being incorrect, then our live chat team will be able to take a look at your account and confirm the offer with you.
11-02-2019 04:12 PM - edited 11-02-2019 04:12 PM