by jcol3929 Investigator
Investigator

London tube wifi not connecting

Hi all - I've been with EE a year and have been using the tube wifi perfectly fine. Suddenly, from 2 weeks ago I get the 'unable to connect' message whenever I try to connect - this has been happening consistently at every single tube station for several weeks so I don't think it's a one off outage.

 

Have tried turning on and off phone, updating software but no luck. My phone still connects to all other wifi networks just fine. I've searched the web but no one else seems to be having a similar problem recently.

 

Any suggestions for things I might be able to try? Could it be a setting in my phone? (iPhone 6)

 

Thanks!

Jess

9 REPLIES 9
by
EE Employee

Re: London tube wifi not connecting

Hi @jcol3929 and welcome to the Community.

 

That sounds very unusual,

 

I would recommend popping over to our London Underground help page.

 

If the information you need is not there do let me know if you are using an EE personal or business account and I will get you in contact with the best team.

 

I'm down London this weekend for to see my hometown team (South Shields) play at Wembley 🙂

 

Many thanks,

 

Lee

by jcol3929 Investigator
Investigator

Re: London tube wifi not connecting

Thanks for the reply Lee and good luck to your team this weekend.

 

I checked the pages you suggest and they say:

On Apple devices – with the right software (iOS 7 and above) you’ll be able to automatically connect to EE WiFi-Auto and use the internet just by switching on your WiFi.

 

But this is unfortunately not working 😞

(And I updated my software just the other day)

 

I am a pay as you go consumer customer. Would appreciate any other advice you have.

 

Jess

by
EE Employee

Re: London tube wifi not connecting

Hi @jcol3929

 

Thank you for the good luck message, I'm nervous lol

 

Just a few tasks to rule a few things out::

  • Can you let me know what response you get when you text EEWiFi to 9527.
  • Please can you network reset your device. General-Reset-Reset Network settings (This will delete any stored WIFI connections)
  • Have you spoken to customer services regarding this?

Many thanks,

 

Lee

 

 

by jcol3929 Investigator
Investigator

Re: London tube wifi not connecting

Ooh, thank you.

I've just texted that and received the response 'we've reset your service'

Sounds promising. Let me test it out on my trip home tonight.

And if no joy, I will get in touch with customer service tomorrow...

by
EE Employee

Re: London tube wifi not connecting

Hi @jcol3929

 

Please do let me know.

 

That reminds me, I must set my sons underground wifi up as mine is already working 🙂

 

Many thanks,

 

Lee 

by slavek
Visitor

Re: London tube wifi not connecting

Jess,

 

I am experiencing exactly the same issue. My wifi stopped working at tube stations couple of weeks ago (iPhone 6s) and I am still trying to find a solution...

by
EE Community Support Team

Re: London tube wifi not connecting

Hi @slavek

 

Thanks for coming to community 🙂

 

Have you tried to follow the advice @Lee_H gave to @jcol3929 by any chance?

 

Thanks

 

Richard

 

🙂

 

 

by jcol3929 Investigator
Investigator

Re: London tube wifi not connecting

It didn't get me onto the EE Wifi again but I do now have access to the Virgin Wifi network in the tube so it sort of fixed my problem (although the Virgin network seems to be slower to autoconnect) 🙂

by
EE Community Support Team

Re: London tube wifi not connecting

Thanks for sharing this @jcol3929

 

🙂

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