by Ravenrob Investigator
Investigator

Im having trouble logging into amazon prime video

Hi I’ve just joined amazon prime. I’ve done all the steps, and I have dad a code sent to my phone by sms.

now how do I actually log into amazon video? I can’t put a code in anywhere

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Im having trouble logging into amazon prime video

Hi @Ravenrob,

 

When you followed the link in the response to your initial text message, you would have been taken to a web page to request your code.

 

Once you receive your code, you enter it on that same web page.

 

Hope this helps.

 

James

 

 

10 REPLIES 10
by
EE Community Support Team

Re: Im having trouble logging into amazon prime video

Hi @Ravenrob,

 

Welcome back to the community. Smiley Happy

 

After receiving the code, you just need to go back to your web browser and enter the code on the same page you requested it from.

 

Thanks

 

James

by Ravenrob Investigator
Investigator

Re: Im having trouble logging into amazon prime video

Hi James

thanks for that, however I ordered it by texting prime video to 150,

when I try to log into amazon there is nowhere for me to put the code

by Ravenrob Investigator
Investigator

Re: Im having trouble logging into amazon prime video


Hi James

thanks for that, however I ordered it by texting prime video to 150,

when I try to log into amazon there is nowhere for me to put the code

by
EE Community Support Team
Solution

Re: Im having trouble logging into amazon prime video

Hi @Ravenrob,

 

When you followed the link in the response to your initial text message, you would have been taken to a web page to request your code.

 

Once you receive your code, you enter it on that same web page.

 

Hope this helps.

 

James

 

 

by Ravenrob Investigator
Investigator

Re: Im having trouble logging into amazon prime video

Yup all sorted now.. many thanks

by
EE Community Support Team

Re: Im having trouble logging into amazon prime video

Great news, thanks for letting us know @Ravenrob.

 

Chris 🙂

by Billywestonart
Explorer

Re: Im having trouble logging into amazon prime video

Can you resend my welcome link to me?

Thanks!

by
EE Community Support Team

Re: Im having trouble logging into amazon prime video

Hi @Billywestonart,

 

Welcome to the EE Community.

 

If you haven't received your welcome link, please try re-sending PRIME VIDEO to 150.

 

Thanks

 

James

by Billywestonart
Explorer

Re: Im having trouble logging into amazon prime video

Hi James,

Thanks - I did this but it came back with info about when it expires.

 

I already have the password just accidentally deleted the link.

 

Thanks,

Billy

by
EE Community Support Team

Re: Im having trouble logging into amazon prime video

Hi @Billywestonart,

 

Sorry, I'm not able to resend your code. Please contact our Customer Care Team for assistance.

 

They'll be happy to help.

 

James

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