by Lefkoseikos Investigator
Investigator

I want to cancel/change an Add-on pack but can't text from abroad?

I want to cancel an exiting Add-on pack and change it to a new one but as I am presently abroad (in Europe) unfortunately cannot text to cancel the existing Add-on

8 REPLIES 8
by Grand Master
Grand Master

Re: I want to cancel/change an Add-on pack but can't text from abroad?

@Lefkoseikos   You should be able to text while in the EU. But if your having issues you’ll need to call customer.  This is a public forum that has no access to your account. 

by Grand Master
Grand Master

Re: I want to cancel/change an Add-on pack but can't text from abroad?

Hi @Lefkoseikos 

 

Have you tried your MyEE app or via your online account?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I want to cancel/change an Add-on pack but can't text from abroad?

Good Morning @Lefkoseikos

 

Welcome to the community 🙂

 

What country are you in?

 

I have also sent you a private message, please take a look and get back to me. 

 

Speak soon, 

 

Katie 

by Lefkoseikos Investigator
Investigator

Re: I want to cancel/change an Add-on pack but can't text from abroad?

I am in Greece

by Lefkoseikos Investigator
Investigator

Re: I want to cancel/change an Add-on pack but can't text from abroad?

Doesn't work I'm in Greece

by Lefkoseikos Investigator
Investigator

Re: I want to cancel/change an Add-on pack but can't text from abroad?

can't text from abroad on 150

by
EE Community Support Team

Re: I want to cancel/change an Add-on pack but can't text from abroad?

Hi @Lefkonseikos. 

 

Please check your private messages

 

Thanks, 

 

Katie

by Lefkoseikos Investigator
Investigator

Re: I want to cancel/change an Add-on pack but can't text from abroad?

I have been on the EE site & app and it states send a text message to 150.
As I previously stated I cannot send a text message from abroad to 150!!

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