3 weeks ago
Solved! See the answer below or
view the solution in context.
If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.
Welcome to the community. 🙂
Could you try removing it through the Plan & Add-ons section of your My EE account?
OK, thanks @heathercressey2
I recommend speaking to our Mobile Care team. They have access to your account and will be able to remove it for you. 🙂
Let us know how you get on.
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