by heathercressey2
Explorer

I want to cancel a fixed add on

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I want to cancel a fixed add on

If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
4 REPLIES 4
by
EE Community Support Team

Re: I want to cancel a fixed add on

Hi @heathercressey2

 

Welcome to the community. 🙂

 

Could you try removing it through the Plan & Add-ons section of your My EE account?

 

Thanks


Chris

by heathercressey2
Explorer

Re: I want to cancel a fixed add on

It doesn't give me the option?



Heather Cressey
by
EE Community Support Team

Re: I want to cancel a fixed add on

OK, thanks @heathercressey2

 

I recommend speaking to our Mobile Care team. They have access to your account and will be able to remove it for you. 🙂

 

Let us know how you get on.


Chris

by Grand Master
Grand Master
Solution

Re: I want to cancel a fixed add on

If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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