by JJ31
Visitor

I have an add-on for worldwide calls but have been charged for a call to the Uk

Useage question 

1 REPLY 1
by
EE Community Support Team

Re: I have an add-on for worldwide calls but have been charged for a call to the

Hi @JJ31

 

Thanks for coming to the EE community 🙂

 

What add-on do you have?

 

Are you making the calls from the UK?

 

Are you pay monthly or pay as you go?

 

From our Pay monthly International help and support pages.

 

These packs and add-ons provide an allowance of minutes for making calls from the UK to up to 5 mobiles or standard landlines in selected countries. Once you have used up the inclusive minutes, you will be charged our standard rates for calls to those countries as set out in the Non-Standard Price Guide.

 

Calls and texts to premium rate numbers and other non-geographic numbers (which can vary over time) are not included. The maximum call duration per call on these plans is 120 minutes, after which time you must redial to continue the call.

 

Thanks

 

Richard

 

:)​​​​​​​

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