by Tobiskai
New Member

I have a reacuring add-on I can't remove, why?

I keep getting charged £9.99 per month for a add-on I can't remove! Plus the add-on isn't on my add-on list?!?! But it's on my bill!?!?

5 REPLIES 5
by Grand Master
Grand Master

Re: I have a reacuring add-on I can't remove, why?

If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

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by Ace Contributor
Ace Contributor

Re: I have a reacuring add-on I can't remove, why?

Hi, @Tobiskai you need to call customer service, where they can look at it for you.

You also can live chat with an adviser opening this page https://ee.co.uk/help/get-in-touch

Thanks 

by
EE Community Support Team

Re: I have a reacuring add-on I can't remove, why?

Hi @Tobiskai.

 

Thanks for coming to the community.

 

It sounds like you've got the 2GB data add-on, and to remove this you would need to text STOP 2GB ADD-ON to 150.

 

Have a look at our How Do I Manage My Add-Ons help page for more information 🙂

 

Jon

by Ace Contributor
Ace Contributor

Re: I have a reacuring add-on I can't remove, why?

Hi, 

Its 5GB data add-on for £9.99

Thanks 

 

by
EE Community Support Team

Re: I have a reacuring add-on I can't remove, why?

Thanks @tahirmian.

 

In that case, @Tobiskai, you would need to text STOP 5GB ADD-ON to 150.

 

Jon

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