26-09-2019 09:29 PM
I keep getting charged £9.99 per month for a add-on I can't remove! Plus the add-on isn't on my add-on list?!?! But it's on my bill!?!?
26-09-2019 09:41 PM
If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.
26-09-2019 09:44 PM
Hi, @Tobiskai you need to call customer service, where they can look at it for you.
You also can live chat with an adviser opening this page https://ee.co.uk/help/get-in-touch
Thanks
27-09-2019 08:52 AM
Hi @Tobiskai.
Thanks for coming to the community.
It sounds like you've got the 2GB data add-on, and to remove this you would need to text STOP 2GB ADD-ON to 150.
Have a look at our How Do I Manage My Add-Ons help page for more information 🙂
Jon
27-09-2019 09:59 AM
Hi,
Its 5GB data add-on for £9.99
Thanks
27-09-2019 10:02 AM
29-05-2022 10:03 AM
I’ve tried this and nothing works!
29-05-2022 12:13 PM
30-05-2022 01:48 PM
Hi John, yes I need to remove 5 GB add on, but as you can see from the attached image I keep getting messages that they cannot complete this. I have also tried via the website but it keeps saying (ERROR OCCURRED)
30-05-2022 01:59 PM
@NLP7 As the message back to you says call 150 from your device and speak with customer services as they’ll be able to remove it for you.