by Dogs5522
Explorer

I bought extra data last week and my data normally renews on 23rd of each month

I bought extra data 1GB last week and my allowance usually renews on 23rd of each month (yesterday) but it doesnt appear to have renewed. Is this because it's still using the extra that I purchased? The text states I have used 80% and my data will renew on 23rd April. Have I lost March's data??

Thanks

3 REPLIES 3
by
EE Employee

Re: I bought extra data last week and my data normally renews on 23rd of each mo

Hi and welcome to the Community @Dogs5522 

 

So I can try to assist, does the text message state you have used 80% of your data add-on?

 

Many thanks,

 

Lee

 

 

by Dogs5522
Explorer

Re: I bought extra data last week and my data normally renews on 23rd of each mo

Hi,

It states:

You've used 80% of your data which will refresh on 23/4

[MOD EDIT: Please do not post personal data onto the public forum]

by
EE Employee

Re: I bought extra data last week and my data normally renews on 23rd of each mo

Hi @Dogs5522

 

What response do you get after texting AL to 150?

 

Many thanks,

 

Lee

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