by Hayl
Visitor

I am still unable to link my EE account with Apple Music, what shall I do?

I am unable to link my EE account with Apple Music. It has been over 24 hours so what shall I do? Man Sad

5 REPLIES 5
by
EE Community Support Team

Re: I am still unable to link my EE account with Apple Music, what shall I do?

Hi @Hayl

 

Thanks for coming to community 🙂

 

Have you had an EE Apple Music subscription before?

 

Have you text MUSIC to 150?

 

Does your correct phone number display in your phone's settings?

 

Check that the correct mobile number is showing on your phone: 

 

  • iPhone – Tap Settings>>> Phone>>>My Number
  • Android – Tap Settings>>> About Phone>>>My Phone Number

 

  • If you cannot change the number manually, try turning your phone off and on, then check the number again.
  • If the correct mobile number is showing, you may need to remove the Apple Music app and re-install.
  • Once done, Tap on the link in the text message to activate correctly with EE. 

 

If this still doesn’t work, we would recommend giving customer services a call, they will check to see that this is set-up correctly.

 

Thanks 

 

Richard

 

🙂

by Danyyil
Explorer

Re: I am still unable to link my EE account with Apple Music, what shall I do?

Fixed it sorry
by Danyyil
Explorer

Re: I am still unable to link my EE account with Apple Music, what shall I do?

Hi im unable to link my ee to apple music what should i do

by
EE Employee

Re: I am still unable to link my EE account with Apple Music, what shall I do?

Hi @Danyyil and welcome to the community.

 

Are you using an Apple device or android?

 

Many thanks,

 

Lee

by
EE Employee

Re: I am still unable to link my EE account with Apple Music, what shall I do?

I'm glad you are no sorted @Danyyil

 

Many thanks,

 

Lee

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