by Abbie2009
Explorer

How to cancel free prime trial

How do I cancel my 6 month free trial of prime in my add ons 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: How to cancel free prime trial

@Abbie2009  Hi,  you need to text STOP PRIME to 150 you can do this in the last month of the offer and it will end on the correct date.

5 REPLIES 5
by Grand Master
Grand Master
Solution

Re: How to cancel free prime trial

@Abbie2009  Hi,  you need to text STOP PRIME to 150 you can do this in the last month of the offer and it will end on the correct date.

by Grand Master
Grand Master

Re: How to cancel free prime trial

Hi @Abbie2009 

 

Are you paying for it? 

 

Prime video is now a swappable benefit:

 

How do I cancel my Amazon Prime Video Swappable or subscription?

 

If you have the pass as a Swappable Benefit:

  1. log in to My EE or use the My EE app

  2. go to Menu > Plans, Swappables & add-ons

  3. select Swappables and follow the steps to remove or swap the pass

If you have the app as a chargeable standalone add-on:

  1. log in to My EE or use the My EE app

  2. go to Menu > Plans, Swappables & add-ons

  3. select Add-ons and follow the steps to remove the app




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Abbie2009
Explorer

Re: How to cancel free prime trial

No it's a 6 months free trialSent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: How to cancel free prime trial

Hi and welcome to the community. 🙂

 

Texting STOP PRIME VIDEO to 150 should do the trick.


Chris

by Abbie2009
Explorer

Re: How to cancel free prime trial

Thanks very much.  That worked .Sent from my Samsung Galaxy smartphone.

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