by Leatherland
Visitor

How to cancel Amazon prime trial

I've got the Amazon prime 6 month trial. But I wish to cancel it already. I've tried via the MyEE app but no option to cancel... Just says trial expires 30th September 2019 and.in the ? Just highlights it will auto renew at £5.99. when I go via the desktop myee account page, the same thing happens. I have attempted to cancel it via the Amazon prime site... But as it is a trial,it redirects me back to the MyEE site/app. How can I cancel this subscription?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: How to cancel Amazon prime trial

Hi @Leatherland 

 

As per EE Amazon prime guide:

 

How do I cancel my Amazon Prime Video Swappable or subscription?

 

If you have the pass as a Swappable Benefit:

  1. log in to My EE or use the My EE app

  2. go to Menu > Plans, Swappables & add-ons

  3. select Swappables and follow the steps to remove or swap the pass

If you have the app as a chargeable standalone add-on:

  1. log in to My EE or use the My EE app

  2. go to Menu > Plans, Swappables & add-ons

  3. select Add-ons and follow the steps to remove the app

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: How to cancel Amazon prime trial

Hi @Leatherland 

 

As per EE Amazon prime guide:

 

How do I cancel my Amazon Prime Video Swappable or subscription?

 

If you have the pass as a Swappable Benefit:

  1. log in to My EE or use the My EE app

  2. go to Menu > Plans, Swappables & add-ons

  3. select Swappables and follow the steps to remove or swap the pass

If you have the app as a chargeable standalone add-on:

  1. log in to My EE or use the My EE app

  2. go to Menu > Plans, Swappables & add-ons

  3. select Add-ons and follow the steps to remove the app

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: How to cancel Amazon prime trial

Good Morning @Leatherland

 

Thanks for coming to the community. 

 

I can see @Northerner has provided you the perfect response. 

 

Please let us know if you have any further questions, 

 

Katie 🙂

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