by S600rum
Explorer

How do I upgrade BT sport HDR to large screen for £5 as advertised?

I'm on the 5G smart plan and I have the BT Sport swappable. I've seen that you can pay £5 a month to upgrade to watch on the large screen (attached screenshot). However, I've found nowhere to upgrade that, when I text sport to 150 it says it will cost an extra £15 per month. Anybody able to help? Thanks! 

2 REPLIES 2
by S600rum
Explorer

Re: How do I upgrade BT sport HDR to large screen for £5 as advertised?

The attached screenshot didn't work... 

 

Copied text... 

 

"Do you have a 5G Smart or Smart plan?

If you're on one of our 5G Smart or Smart plans, you'll be able to select the BT Sport mobile, or connected tablet, only version as a Swappable Benefit to include in your plan free of charge.

If you have BT Sport as your Swappable Benefit, you can pay £5 per month extra to watch on multiple devices and on the large screen."

by
EE Community Support Team

Re: How do I upgrade BT sport HDR to large screen for £5 as advertised?

Hi @S600rum.

 

Thanks for coming to the community 🙂

 

Have you had BT Sport selected at your Swappable Benefit for at least 24 hours?

 

If it's been more than 24 hours, I'd recommend contacting our Mobile Care team so they can have a look into your account.

 

Jon

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