by croninsfc
Explorer

How do I remove an add on

So I go to my list of add-ons but the button doesn’t seem to allow it to be removed!

Does this mean I have to contact customer service to get them to remove it?

1 SOLUTION

Accepted Solutions
by croninsfc
Explorer
Solution

Re: How do I remove an add on

Hi, 

it was a removable add-on and I found the answer in another thread. Simply had to text “STOP 1GB ADD-ON” to 150.

Cheers,

Steve

3 REPLIES 3
by
EE Community Support Team

Re: How do I remove an add on

Hi @croninsfc

 

Welcome to the community.

 

If it's a fixed add-on, our Mobile Care team may need to remove from our end.

 

I recommend getting in touch on 150 so that they can help you with that.

 

Chris

by croninsfc
Explorer
Solution

Re: How do I remove an add on

Hi, 

it was a removable add-on and I found the answer in another thread. Simply had to text “STOP 1GB ADD-ON” to 150.

Cheers,

Steve

by
EE Community Support Team

Re: How do I remove an add on

Thanks for letting us know, @croninsfc. 😄

 

Chris

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