by Seggsy Investigator
Investigator

How can I add accessories to my plan?

4 times this morning I have tried to add accessories to my plan and after adding my card details for the ‘pay today’ cost, I get an error message that there was a problem. Can’t find an appropriate number to call anywhere (150 is useless), and no help online. Best network you may be, but your website is atrocious!

3 REPLIES 3
by Grand Master
Grand Master

Re: How can I add accessories to my plan?

@Seggsy   How long have you had your current contract ?  If you’re in the last 12 months of your current contract you cannot have at to plan. 

by Seggsy Investigator
Investigator

Re: How can I add accessories to my plan?

@Chris_B Hi Chris. I can see the logic in that. Two contracts, both 18+ months left to run. Adding accessories managed to work on my mobile in the end. Wasn’t working on tablet or laptop- which tend to be the more reliable! 

Shall hope that delivery isn’t as troublesome as the order process!

by
EE Community Support Team

Re: How can I add accessories to my plan?

Thanks for letting us know you managed to do this on your phone @Seggsy.

 

What accessory did you add to your plan?

 

Jon

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